Privacy Policy
Last updated: November 2026
This Privacy Policy explains how Altora Security, owned by Fireside Security Group Inc., collects, uses, stores, and protects information submitted through our website, client portal, online forms, billing tools, credential order forms, and related services.
Information we collect
- Contact details you submit through service request or contact forms (name, business, email, phone, site address).
- Client portal profile data (business name, service address, responsible parties, dispatch preferences).
- Credential order requests and account update requests you submit through the portal.
- Basic technical data (IP address, browser, timestamps) used for security, rate limiting, and abuse prevention.
How we use information
- Respond to inquiries and service requests.
- Maintain your account and provide monitoring, inspection, and service work.
- Process account updates and credential orders through admin review.
- Send transactional and account-related email notifications.
- Protect the site from spam, fraud, and abuse.
Payments
Invoice payments and payment-method updates are handled by PCI-compliant third-party providers (such as Jobber Client Hub / Jobber Payments). Altora Security does not collect, store, or process full credit card numbers on this website.
Sharing
We do not sell personal information. We share information only with service providers who help us operate the site, portal, monitoring, billing, and email delivery, and where required by law.
Retention
We retain account and service records for as long as needed to provide services and meet legal, tax, and monitoring recordkeeping obligations. Portal audit logs are retained for security and compliance review.
Your choices
You can request access to, correction of, or deletion of information tied to your account by contacting us. Some records may be retained where required for monitoring, compliance, or legal reasons.
Security
We use industry-standard safeguards including encrypted transport, role-based access controls, and audit logging in the client portal. No online service can be guaranteed 100% secure; report any suspected security issue to the contact below.